Your satisfaction is our top priority. Please review our policy regarding cancellations and refunds below:
1. Order Cancellation
Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. To request a cancellation, please contact our customer support team immediately at [bhabyamjewellery@gmail.com] or +917655072812 with your order number.
After Shipment: Orders cannot be cancelled once they have been shipped.
2. Refund Policy
Eligibility for Refund: ● Cancelled Orders: A full refund is applicable if the order is cancelled before shipment. ● Returned Products: Refunds are only applicable if the product is returned in an unused, unopened, and in its original packaging condition. ● Failed Transactions: If your payment is debited but the order is not successfully placed, an automatic refund will be initiated.
Refund Method & Timeframe: ● Refunds are processed to the original payment method used (e.g., UPI, Credit/Debit Card, Net Banking, Wallet). ● Refunds will be initiated within 1–3 business days after the returned product passes quality inspection. ● Depending on your bank or payment provider, the credited amount may take 5–7 business days to reflect in your account. ● For failed transactions, refunds typically reflect within 3–7 business days.
3. Shipping Policy
Order Processing: ● Orders are processed within 1–2 business days, excluding Sundays and public holidays. ● A confirmation email and/or SMS and/or WhatsApp with tracking information will be shared once your order is shipped. Estimated Delivery Timelines: ● Standard Delivery: 3–7 business days (based on your delivery location). ● Express Delivery: 1–3 business days (available in select metro cities at an additional charge).
4. Returns Policy We understand that sometimes a product may not meet your expectations. Please review our returns policy below:
Return Window: ● Return requests must be raised within 2 days of product delivery. Return Eligibility: ● Items must be unused, unopened, and in their original condition with all packaging intact. How to Initiate a Return: 1. Contact Customer Support: Email us at [bhabyamjewellery@gmail.com] or call +917655072812 within the 2-day window. Share your order number and reason for return. 2. Return Authorization: Once reviewed and approved, you will receive a Return Authorization (RA) number and detailed return instructions. 3. Packaging & Return: Securely pack the product(s) and clearly label the RA number on the parcel. Inspection & Resolution: ● All returned items undergo a quality inspection upon receipt. ● If eligible, your refund or replacement will be processed as per our Refund Policy. ○ Return Pickup: Scheduled within 2–4 business days (depending on location). ○ Replacement Dispatch: Processed within 2–3 business days after successful inspection. Delivery in 7–10 business days. ● Returns may be rejected if the item is found to be used, damaged, or not meeting the return criteria.
Contact Us For any queries or support, please reach out: ● Email: bhabyamjewellery@gmail.com ● Phone: +917655072812 ● Support Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
